anru33Privacy Policy
This page describes what data we collect when you use anru33 and how we keep that information protected. Your privacy is central to how we operate our platform—we handle your personal details, payment information, and account activity with care and transparency.
When you create an account on anru33, you share information with us that we need to verify your identity, process deposits and withdrawals, and comply with Indonesian regulations. We also collect usage data as you interact with our live-dealer games, sportsbook, and slot games. This data helps us deliver a secure and reliable service across Jakarta, Surabaya, Bandung, Medan, Semarang, and all regions where anru33 operates.
Our approach balances your privacy with the regulatory requirements we face as a gaming platform. We do not sell your data to third parties for marketing purposes. We may share your information with payment processors, compliance agencies, or law enforcement if required by law. We encrypt sensitive data in transit and at rest, and we limit access to your personal information to authorized team members only.
What Data We Collect on anru33
We collect information in several categories. When you sign up, we ask for your legal name, email address, mobile phone number, and date of birth. We verify your email and phone with one-time codes to confirm you control them. We store these details in our account database so we can contact you about your account and send withdrawal confirmations.
For identity verification (KYC), we ask you to upload a government-issued ID (KTP, passport, or driving licence) and proof of address. We store these documents securely and use them only to confirm your identity before processing large withdrawals. We do not publicly display your ID or address.
We collect payment data when you deposit or withdraw. If you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfers (mobile banking, local payment, online payment, e-wallet), we store transaction records showing the method, amount, date, and status. We do not store your full payment card details or e-wallet credentials—we use tokenized references processed by encrypted payment gateways.
Usage Data and Cookies on anru33
As you play games, place bets, or browse our sportsbook on anru33, we log your session activity. This includes the games you play, your stakes and outcomes, the markets you view, and the time you spend on each page. We use this data to detect fraud, resolve disputes, and calculate your account balance. We also track your device type (mobile or desktop) and browser to optimize our app performance.
We use cookies and similar tracking technologies to remember your login state, language preference, and gameplay settings. These cookies are stored on your device and help anru33 load faster when you return. We do not use cookies to track you across other websites. If you disable cookies in your browser settings, some anru33 features may not work properly.
Our mobile app may request permission to access your device's camera, microphone, or location. We need camera and microphone access only for identity verification (if you choose to submit your ID via photo). We do not request location data. If you deny these permissions, anru33 still works—you can verify your identity by uploading documents through a standard form instead.
We collect personal data only for account security, payment processing, and regulatory compliance. We do not share your information for marketing, analytics, or any purpose outside these boundaries.
How We Share Your Data
We share your data with payment processors (the financial institutions and e-wallet companies that handle deposits and withdrawals). These processors see your transaction details but not your ID or password. They are bound by their own privacy policies and data protection regulations.
We may share your data with Indonesian regulatory authorities, tax agencies, or law enforcement if required by law or a valid court order. We may also share data with fraud-prevention services if we detect suspicious activity on your account. In these cases, we provide only the information necessary to comply with the legal request.
We use third-party analytics services to understand how players use anru33. These services receive anonymized, aggregated data (e.g., "players in Jakarta played slots an average of 2 hours") but not personally identifiable information. Our hosting provider (servers that hold anru33 data) may be located outside Indonesia; your data is encrypted in transit and remains protected by our encryption keys regardless of server location.
- Data retention: We keep your account data and transaction history for at least 7 years to comply with tax and anti-money-laundering regulations. After account closure, we retain transaction records but remove personally identifying details from archived backups.
- Your rights: You can request a copy of your personal data, ask us to correct inaccurate information, or request deletion of non-essential data. Contact our support team to exercise these rights. Some data (e.g., transaction history for tax purposes) may not be deletable due to legal requirements.
- Security: We use HTTPS encryption for all data in transit, firewall protection, and regular security audits. We train our staff on data protection. However, no system is non-specific info secure—if you suspect unauthorized access to your anru33 account, reset your password immediately and contact support.
Your Privacy Rights and Choices on anru33
You can manage your privacy settings in your anru33 account. You can disable marketing emails, opt out of analytics tracking, and control which notifications we send you. You can also view and download your personal data anytime in your Account menu under "Privacy and Data."
If you believe we have misused your data or violated this privacy policy, you can file a complaint with our support team. We will investigate and respond within standard timeframes. If you are not satisfied with our response, you may escalate to the relevant data protection authority in Indonesia.
Our privacy policy applies to anru33.app and our mobile app. We may update this policy from time to time—we will notify you of material changes via email or in-app notification. Your continued use of anru33 after an update means you accept the new policy. anru33 services are available only where local law permits, and you remain responsible for verifying compliance with regulations in your jurisdiction.
For questions about how we handle your data or to exercise your privacy rights, contact our support team through the in-app help menu, email, or live chat. We respond to privacy inquiries within standard business hours during working days, excluding major holidays like Idul Fitri, Idul Adha, Imlek, and Nyepi.